Frequently Asked Questions
Got Questions? We've Got Answers
We've put together answers to the questions we hear most often. If you can't find what you're looking for, don't hesitate to reach out — we're always happy to help.
📧 contact@atlylux.co.uk
About Our Furniture
Is all your furniture really handmade?
Is all your furniture really handmade?
Yes — absolutely. Every single piece in the Atlylux collection is crafted by hand. We do not use assembly lines or mass-production processes. Each item is made with skill, care, and quality materials from start to finish.
What materials do you use?
What materials do you use?
We use only premium, carefully selected materials including solid hardwoods, sustainably sourced timber, and high-quality finishes. The specific materials used are listed on each product page. If you have questions about a particular piece, just ask us.
Can I request a custom or bespoke piece?
Can I request a custom or bespoke piece?
Absolutely. We love custom orders. Whether you need a specific size, finish, wood type, or a completely unique design, we're happy to bring your vision to life. Email us at custom@atlylux.co.uk with your ideas and we'll get back to you with a quote within 2–3 business days.
Are your pieces suitable for everyday use?
Are your pieces suitable for everyday use?
Yes. Our furniture is built to last, not just to look good. We use time-honoured joinery techniques and durable finishes designed for real, everyday life. Your Atlylux piece is an investment that will stand the test of time.
Do you offer furniture assembly?
Do you offer furniture assembly?
Most of our pieces arrive fully assembled or require minimal setup. Any assembly instructions needed are included with your delivery. If you have concerns about a specific item, feel free to contact us before ordering.
Orders & Production
How do I place an order?
How do I place an order?
Simply browse our collection at atlylux.shop, add your chosen item to your cart, and proceed to checkout. It's quick, easy, and fully secure.
How long will it take to make my order?
How long will it take to make my order?
In-Stock Items Ready to dispatch immediately Handmade to Order2–4 weeks Custom / Bespoke Pieces4–8 weeks
We'll always confirm your estimated timeline in your order confirmation email and keep you updated throughout the process.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If your order has not yet entered production, we may be able to make changes or process a cancellation. Please contact us as soon as possible at contact@atlylux.co.uk with your order number. Once production has begun on a handmade or custom piece, we are unable to cancel the order as materials will have already been committed.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes. You'll receive an order confirmation email immediately after your purchase, followed by a dispatch notification with your tracking details once your item has shipped.
Do you offer bulk or trade orders?
Do you offer bulk or trade orders?
Yes, we welcome trade enquiries from interior designers, property developers, and businesses. Please email us at contact@atlylux.co.uk with your requirements and we'll be happy to discuss pricing and timelines.
Shipping & Delivery
Do you deliver across the UK?
Do you deliver across the UK?
Yes, we deliver to all mainland UK addresses. We also deliver to Scotland, Northern Ireland, and some remote areas, though additional delivery time may apply.
Do you offer international shipping?
Do you offer international shipping?
We currently focus on UK deliveries. If you're based outside the UK and interested in a piece, please contact us at contact@atlylux.co.uk and we'll do our best to assist you.
How will my furniture be delivered?
How will my furniture be delivered?
Smaller items are shipped via trusted couriers such as DPD or Parcelforce. Larger furniture pieces are delivered by specialist two-man delivery teams to ensure safe handling right to your door.
How do I track my order?
How do I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your delivery in real time. You can also visit our Track Your Order page for more information.
What if I'm not home at the time of delivery?
What if I'm not home at the time of delivery?
Your courier will leave a calling card and usually attempt redelivery or offer a collection option. For large furniture deliveries, we recommend ensuring someone is home as these typically require a signature and cannot be left unattended.
Payment & Billing
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay — all via Shopify Payments — as well as PayPal.
Is it safe to pay on your website?
Is it safe to pay on your website?
Yes, completely. All transactions are processed through SSL-encrypted, PCI DSS compliant payment systems. We never store your card details. Look for the padlock icon in your browser when checking out.
What currency do you charge in?
What currency do you charge in?
All prices are in British Pounds (£ GBP) and include VAT where applicable.
Do you require a deposit for custom orders?
Do you require a deposit for custom orders?
Yes. For bespoke and custom furniture commissions, we require a 70% deposit to begin production, with the remaining balance collected before dispatch. Full details will be confirmed when your custom order is placed.
Returns & Refunds
What is your returns policy?
What is your returns policy?
We want you to be completely happy with your Atlylux purchase. If for any reason you're not satisfied, please contact us within 14 days of delivery at orders@atlylux.co.uk and we'll do our best to resolve the issue.
What if my furniture arrives damaged?
What if my furniture arrives damaged?
We take great care in packaging all of our pieces, but if something arrives damaged, please:
- Take clear photos of the damage immediately
- Contact us at contact@atlylux.co.uk within 48 hours of delivery
- Include your order number and photos
We'll arrange a replacement, repair, or refund as quickly as possible.
Can I return a custom or bespoke piece?
Can I return a custom or bespoke piece?
Unfortunately, custom and bespoke pieces are made specifically for you and cannot be returned unless they arrive faulty or damaged. Please review all custom order details carefully before confirming your order.
How long do refunds take?
How long do refunds take?
Refunds are returned to your original payment method within 5–10 business days, depending on your bank or PayPal's processing times.
About Atlylux
Who is behind Atlylux?
Who is behind Atlylux?
Atlylux is a handmade furniture brand under YA Media LTD, registered in England & Wales. We're passionate about craftsmanship, quality, and creating furniture that genuinely enhances your home.
Where are you based?
Where are you based?
We are a UK-based company. For our full registered details, please refer to our Terms & Conditions page.
How can I get in touch?
How can I get in touch?
- 📧 General: contact@atlylux.co.uk
- 🌐 atlylux.co.uk
We aim to respond to all messages within 1–2 business days.